Last updated: 08/09/2026
At CatMax Sussex, we care about looking after your information just as much as we care about looking after your cats.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how we keep it safe, and what rights you have over your information.
We aim to keep things simple and transparent. If you have any questions about how we use your information, please get in touch.
1. Who we are
CatMax Sussex provides cat-sitting and home-visit services in East Grinstead.
For data protection purposes, CatMax Sussex is the data controller for the personal information we collect and use.
Contact details:
CatMax Sussex
Email: [hello@catmaxsussec.co.uk]
Phone: [07940475793]
Website: catmaxsussex.co.uk
2. What information we collect
Depending on how you use our website and services, we may collect the following information:
Information you give us
When you contact us, request a booking or use our services, this may include:
- your name;
- email address;
- telephone number;
- home address;
- dates and details of your booking;
- information about your cat or cats;
- feeding and care instructions;
- veterinary contact details;
- emergency contact details;
- information about medication or special care requirements; and
- information you choose to provide when communicating with us.
Some information about your cat may indirectly tell us something about you or another person. We only collect information that is reasonably necessary to provide the service.
Information collected through the website
When you visit our website, certain technical information may be collected automatically, depending on the website features and services we use.
This may include:
- IP address;
- browser and device information;
- pages visited;
- approximate location derived from IP address;
- how you interact with the website; and
- information collected through cookies or similar technologies.
We only use analytics or other tracking technologies where they are appropriately configured and, where required, with your consent.
3. How we use your information
We may use your information to:
- respond to enquiries;
- arrange and manage cat-sitting bookings;
- communicate with you about your booking;
- understand your cat’s needs and care requirements;
- provide the services you have requested;
- send agreed updates, including photos or videos of your cat;
- contact you or an emergency contact if there is a problem while you are away;
- process payments;
- keep appropriate business records;
- deal with complaints or queries;
- improve our website and services;
- protect the security of our website and business; and
- comply with legal or regulatory requirements.
We will not use your information for unrelated purposes without explaining this to you and, where necessary, obtaining your consent.
4. Our lawful bases for using your information
Under UK data protection law, we need a lawful basis for processing personal information. The appropriate basis depends on why we are using the information.
We may rely on the following lawful bases:
Contract
We may use your information where it is necessary to arrange, provide or manage the cat-sitting services you have requested.
For example, we need your contact details and your cat’s care instructions to arrange and provide your booking.
Legitimate interests
We may use information where it is reasonably necessary for our legitimate business interests and those interests are not overridden by your rights.
This may include responding to general enquiries, maintaining business records, improving our services, preventing misuse of our website and managing our business.
Legal obligation
We may process information where we are required to do so by law, for example for appropriate accounting or tax records.
Consent
Where we ask for your consent to use your information, we will explain what you are consenting to.
For example, we may ask for your permission before using a photograph of your cat publicly on our website or social media.
Where processing is based on consent, you can withdraw that consent at any time.
5. Information about your cat
To provide good care, we need to know important information about your cat.
This may include:
- their name and age;
- feeding arrangements;
- medication;
- allergies;
- medical conditions;
- behavioural information;
- veterinary details;
- emergency arrangements; and
- information about their usual routine.
We use this information only as reasonably necessary to provide the agreed service and keep your cat safe and cared for.
Please only provide information that is relevant to your cat’s care.
6. Photos and videos
As part of the CatMax Sussex service, we may take photographs or short videos of your cat and send them to you as part of your daily update.
These photos and videos are intended to keep you informed about how your cat is doing while you are away.
We will not publicly publish photographs or videos of your cat, your home or your personal belongings without your permission.
If you separately agree that we can use photographs of your cat for our website, social media or promotional purposes, you can withdraw that permission for future use at any time.
7. Who we share your information with
We do not sell your personal information.
We may share information with trusted third parties where this is necessary to operate our business or provide our services.
Depending on how CatMax Sussex operates, these may include:
- website hosting and website service providers;
- email providers;
- booking or scheduling systems;
- payment providers;
- accounting or bookkeeping services;
- professional advisers;
- IT and security providers; and
- veterinary professionals or emergency contacts where necessary to protect your cat or deal with an emergency.
We only share information where there is a legitimate reason to do so and, where appropriate, require service providers to handle your information securely and only for the purposes we have agreed.
8. Keeping your information secure
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no method of sending or storing information online can be guaranteed to be completely secure.
We will never ask you to send passwords, payment-card PINs or similar confidential security information by email.
9. How long we keep your information
We only keep personal information for as long as we reasonably need it for the purposes described in this Privacy Policy.
Different information may be kept for different periods.
For example:
- enquiry information may be kept for a reasonable period after the enquiry has ended;
- booking and customer information may be retained for as long as necessary to manage our relationship with you and meet legal, accounting or insurance requirements;
- information relating to financial records will be retained for the period required by applicable law;
- photographs or videos used for promotional purposes will be kept while we have permission to use them, unless you ask us to remove them.
When information is no longer needed, we will securely delete it or otherwise dispose of it appropriately.
10. Cookies
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to function properly. Other cookies may help us understand how visitors use the website or improve your experience.
Where consent is required for non-essential cookies, we will ask for your permission before using them.
The exact cookies used by CatMax Sussex will depend on the website platform and services connected to the website.
10.1 What are cookies?
Cookies are small text files that websites may store on your device when you visit them. They help websites function properly and, in some cases, remember certain information.
10.2 How we use cookies
CatMax Sussex currently uses only cookies that are necessary for the website to function properly and to provide its features, including our contact form and newsletter sign-up form.
We do not currently use cookies for advertising, personalised advertising or tracking your activity across other websites.
10.3 Third-party services
Our contact form and newsletter sign-up form may be provided by third-party services. These providers may use cookies or similar technologies as part of their normal operation.
Where this happens, the provider’s own privacy and cookie policies may also apply.
10.4 Managing cookies
You can control or delete cookies through your web browser settings. Please be aware that disabling certain cookies may affect how parts of the website work.
If our use of cookies changes in the future, we will update this Privacy Policy accordingly.
The ICO advises that website visitors should be told about cookies and that consent is generally required for non-essential cookies.
11. Your data protection rights
Depending on the circumstances, you have rights under UK data protection law, including the right to:
- ask what personal information we hold about you;
- request a copy of your personal information;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your information in certain circumstances;
- ask us to restrict how we use your information in certain circumstances;
- object to certain uses of your information;
- withdraw consent where we rely on consent; and
- request certain information in a portable format where the right to data portability applies.
These rights are not absolute and may depend on the circumstances and the lawful basis we are relying on.
12. How to exercise your rights
If you would like to exercise one of your data protection rights, or simply want to ask us what information we hold about you, please contact us:
Email: [EMAIL ADDRESS]
Please provide enough information for us to identify you and understand your request.
We may need to verify your identity before providing certain personal information.
We will normally respond to a valid request within the timeframe required by applicable data protection law.
13. If you have a concern
If you have any concerns about how we use your personal information, please contact us first. We would appreciate the opportunity to understand the problem and put things right where possible.
You also have the right to complain to the UK’s data protection regulator:
Information Commissioner’s Office (ICO)
You can find information about making a complaint on the ICO’s website.
Information Commissioner’s Office (ICO)
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, the way we use personal information, our website or applicable legal requirements.
The latest version will always be available on the CatMax Sussex website.
Last updated: [08-09-2026]